Privacy Policy

Last updated: 12 April 2026

1. Introduction

Easy Footings Pty Ltd (ABN to be confirmed) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, products, or services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, business name, and job title
  • Contact information: email address, phone number, and postal or site address
  • Project information: site details, project specifications, and footing requirements
  • Transaction information: payment details, purchase history, and invoicing records
  • Technical information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
  • Communication records: emails, phone call notes, and correspondence related to quotes, orders, or support

3. How We Collect Information

We collect personal information through:

  • Direct interactions when you contact us via email, phone, or our website
  • Quotes, orders, and service agreements
  • Website forms and enquiry submissions
  • Cookies and website analytics (such as Google Analytics)
  • Third-party referrals, including builders, contractors, or trade partners

4. Purpose of Collection

We collect and use your personal information for the following purposes:

  • To provide quotes, process orders, and deliver our products and installation services
  • To communicate with you about your enquiries, orders, or projects
  • To process payments and manage accounts
  • To comply with our legal and regulatory obligations, including under Australian Consumer Law and Victorian building regulations
  • To improve our website, products, and services
  • To send marketing communications where you have consented or where permitted under the Spam Act 2003 (Cth)
  • To enforce our terms of service and protect our legal rights, including debt recovery

5. Disclosure of Information

We may disclose your personal information to:

  • Our employees, contractors, and installation teams as necessary to deliver our services
  • Suppliers and manufacturers, including BMSA Footing Solutions, for product fulfilment
  • Payment processors and financial institutions for transaction processing
  • Professional advisors, including accountants and legal counsel
  • Debt collection agencies, where necessary to recover unpaid amounts
  • Government authorities and regulatory bodies where required by law
  • Website analytics and hosting providers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and to collect anonymous usage data. This may include:

  • Essential cookies: required for the website to function correctly
  • Analytics cookies: help us understand how visitors use our website so we can improve it

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures include:

  • Secure storage of electronic records with access controls
  • Encryption of data transmitted through our website
  • Restricted access to personal information on a need-to-know basis

Your personal information is stored in Australia. In the event that data is transferred to overseas service providers (such as cloud hosting or email services), we will take reasonable steps to ensure that the recipient complies with the APPs or is subject to a substantially similar privacy regime.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Transaction records are retained for a minimum of seven (7) years in accordance with Australian taxation and business record-keeping requirements.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: request access to the personal information we hold about you
  • Correction: request correction of any inaccurate, out-of-date, or incomplete personal information
  • Complaint: lodge a complaint if you believe your privacy has been breached
  • Opt-out: unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, and in any case within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: